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*Rs.500 off on all electronics on min. purchase of Rs.20,000
Rs.500 off on all baby, toys & sports products on min. purchase of Rs.5000
Further T&Cs apply!
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You may contact Shopyourworld should you have any enquiry that has not been addressed
in our FAQ section. Kindly indicate your reference number/order number/case number
in the subject of the email, so that we can retrieve your information to help answer
For all enquiries call our customer service on: (91)22 61325050
Fax Number: (91) 22 61323295
Our call center operating hours are from 9 am to 9 pm (Indian Standard Time) from
Monday to Saturday except public holidays. After office hours please leave a voice
mail or send us an email and we will respond back to you the next working day before
We will respond to your email within next working day.
Yes. Please email all general enquiries to us at
email@example.com or contact our customer service hotline at
(91) 22 61325050 from Monday to Saturday, excluding Public Holidays:
9.00 am to 9.00 pm Indian Standard Time.
No, we have made it convenient so that you can use our “Express Checkout” feature
where you will be prompted to only enter your billing/ shipping and payment details
in order to proceed with your transaction.
Click on Register at the top of your page and fill in your email address and password
(mandatory) and any additional information about yourself (optional). Once you register
you will receive an immediate email confirmation on your successful registration
The registration email is for your own reference. Your account will be auto-activated
once you register.
Visit “My Account” in order to edit any of the following details:
The 'Sign Up & Get Rs.1000' offer is valid only on limited range of products and categories. The details about how you can use the voucher is as follows
1) You are given two Rs.500 vouchers on registration that entail a Rs.500 off on a) all electronics on a minimum purchase of Rs.20,000 and b) on all baby, toys & sports products on a minimum purchase of Rs.5,000.
2) You can redeem a voucher only once.
3) You can use only one voucher per order.
4) The vouchers cannot be clubbed with any other offers.
5) Codes are valid only for 7 days post-registration.
6) The vouchers cannot be used for COD offers.
These Terms and Conditions are outlined in the email we send to your registered email ID as soon as you sign up for your immediate reference.
Shopyourworld.com is an online shopping portal which allows you to shop from USA,
UK and India.
1. Ease of use, simply select a product, add to cart and proceed to checkout.
2. Fully Landed Price on the fly –Product price, all domestic and international
shipping charges, taxes, custom duty and insurance have been included.
3. Exclusive brands from premium merchants which are not available in India.
No. Our website follows the inventory status, thus, the items you are looking for
might be out of stock.
Go to “My Account” and “Order History” for “Paid” and/ or “Awaiting Payment transactions.
You will receive an email notification titled “Order Confirmation” for your successful
transaction(s). This email contains your order number and product details to show
your order is being processed.
We will refund you if your item of purchase has not been processed yet. There will
be administration charges Rs. 560. Orders can only be cancelled within 24 hours
of placing an order. Please contact us for any immediately on
phone at (91) 22 61325050 or
firstname.lastname@example.org at: email@example.com
Please note that since Shop Your World sources most of the products from the US. The prices, offers and discounts can vary anytime depending on the availability and international currency fluctuations, etc. Customers are requested to consider the price given on the product page as the final price as that is the most up-to-date price on the site. However, if the product is added to the shopping cart and not purchased immediately the price might change and you would see a "Price Change" message when you log in the next time to view your cart.
You need to report to us within 24 hours upon receiving of goods. We will arrange
for the faulty product to be picked up and examined by our experts who determine
if the product is defective. If found defective by us you will get the full refund
the same manner you paid for the purchase, or you could choose to exchange the same
for a new one in which case we ship you the new item. If we find that the product
is not defective we will send the product back to you. Our policy is subjected to
each individual store’s policy. Please read our Shipping Terms and Conditions. For
more queries, do not hesitate to contact our Customer Support from Monday to Saturday,
excluding Public Holidays: 9.00 am to 9.00 pm (Indian Standard Time).
ShopYourWorld will follow the same policy and procedure as described above for defective
goods. Please read our Shipping Terms and Conditions.
If for any reason the buyer wishes to return or exchange the goods other than if
it is defective, damaged or missing. The buyer will have to pay for all the shipping
charges to return it back to our original merchant stores. If it is an exchange
the buyer will have to pay ShopYourWorld, the shipping charges, customs duties and
taxes if any from the store to the address as given by the buyer for the exchanged
product. You must inform us within 3 days of receiving the goods. Please read our
Shipping Terms and Conditions. All refund, returns,
exchange, rebates and money-back guarantee policies and procedure will be in accordance
to the ShopYouWorld’s policies and procedures.
This program rewards our customers with SYW Rupees for every new purchase. These
earned SYW Rupees can be used to redeem and offset the total cost of our customer's
Please visit ShopYourWorld Rewards Program for more
Many Indian consumers have had difficulties with their electronics, because Indian
and American power systems are run differently. India and most of Europe uses a
220 volt/50 hertz system. A handful of other countries, including the United States,
have 110 volt/60 hertz electricity. As a result, appliances in these nations are
designed to connect to a specific type of power source, and using American devices
in Indian outlets and vice versa can result in havoc.
Many nations also use different plugs, and a number of plug adapter kits are available
for connecting to foreign plugs. However, use of these plugs without a transformer
or voltage converter can result in fireworks. The voltage in India is twice that
of the voltage in the United States, and while many electronics are designed to
adapt to voltage changes, it is crucial to check. If the device is not capable of
handling 220 volts of electricity, it will fail. In addition, some electrical devices
cannot handle the lower 50 hertz cycle found in much of the world, and may experience
To see if a voltage converter is needed, look for voltage information for the specific
product you are purchasing under product specifications on the stores website. Many
manufacturers design equipment with varying voltages in mind, and may list an ability
to handle input ranging from 110-240 volts, indicating that it will work in the
United States and India. In addition, the equipment is usually rated at 50/60 hertz,
and will function on either cycle. However, some devices, especially hair dryers,
are designed to function at either 110/60 or 220/50. If this is the case, a voltage
converter is necessary.
If this is the case, look at the wattage requirement of the device, which should
also be listed. When buying a voltage converter, be certain to get one with a wattage
which has a higher rating than the device you are plugging in, to prevent electrical
malfunction. Some electronics also require more energy at start up than in a running
or standby mode, and if this is the case the wattage rating of the voltage converter
should account for 120% or more of the listed wattage need of the device.
Customers are cautioned to be especially cautious with hair dryers, which have very
high wattage requirements. In general, it is safer to purchase a Step-Down Voltage
Converter which can handle at least 2000 watts to avoid damage to the hair dryer,
operator, and electrical system it is plugged into.
No, they don’t have to be the same. The credit card billing address, however, needs
to be as registered with the bank for authentication purposes.
We deliver orders from USA, U.K and Asia into India currently.
We will assist in filling up the Shipper Export Declaration (SED) on your behalf.
At ShopYourWorld all items purchased by the buyer are insured for loss or damage
for the full value including the shipping and Customs Duty and Taxes if any paid.
That means that what you have paid to SYW is what the buyer gets back. Our Fixed
Landed Price includes insurance for loss or damage of all items purchased from ShopYourWorld
portal. The buyer will have to follow and comply with the process as described in
our Shipping Terms and Conditions.
Insurance are free for the full value of the goods. You will receive the claim amount
within 7 working days, if the buyer has followed and complied with the Shipping Terms and Conditions.
The insurance coverage is for per consignment note/AWB. Example: If you purchase
a hi-fi system depending on the products, it will come in packages like remote,
speaker, player etc. This consider as per consignment note.
1. Ensure that the product(s) is packed in its original packaging, along with all
the original paperwork that arrived with the product (invoices, guarantees, airway
2. Call us at (91) 22 61325050 or email us at
arrange to pick-up the product(s). We will arrange to pick up the product within
24 hours of receiving the notification.
3. Hand over the package to the courier, and he will give you an AWB copy, please
preserve this as it will help you track your package.
4. SYW will send you an email once the package is received by us.
Please see our Shipping Terms and Conditions.
We have two services for shipping a) Priority and b) Express.
a) Priority Delivery The delivery period to major cities in India would be 5-7 business
days from the time you place the order. This is provided that the Store that you
have purchased the item has it in ready stock. For deliveries to Tier 3 cities it
would take an additional 2 business days for delivery.
b) Express Delivery The delivery period to major cities in India would be 8-12 business
days. This is provided that the Store that you have purchased the item has it in
ready stock. For deliveries to Tier 3 cities and towns it would take an additional
2 business days for delivery. Please note: that we will only deliver to locations
serviced by our Express Delivery partners.
Express Delivery is included in our Fixed Landed Price; however our customers have
the option to change the option to Priority Delivery at the Shopping Cart level.
The additional charges for Priority Delivery are Rs. 800/-
You can track your order through the order/ reference numbers provided to you from
our website. If you do not see the status please contact our
Customer Service at (91)22-61325050 or email us at:firstname.lastname@example.org.
A Delivery Attempt Slip will be slot in at your doorstep notifying you the
date & time the attempted delivery was made and you can call us to re-schedule the
'Volumetric weight' is used in the airline industry to calculate the amount of space
an item will require in an aircraft versus its dead (or actual) weight.
Compare the 'volumetric' weight with the dead (or actual) weight. Shipping will
be charged on the basis of the heavier of the two weights.
For example, a delivery can have a 1kg dead (or actual) weight, but the dimensions
of the delivery are 14 x 12 x 6 inches:
• 14 x 12 x 6 inches multiplied together = 1008
• 1008 divided by 305 = 3.30kg volumetric weight
• The shipping charge will be based on the volumetric weight of 3.30kg, not the
1kg dead weight.
Please see our Shipping Terms and Conditions for more information or contact our
Customer Service on: (91)22 61325050.
The Airline charges us based on volumetric weight or dead weight whichever is higher.
Please see our Shipping Terms and Conditions for more information
or contact our Customer Service.
Please see the Shipping Terms and Conditions for
a list all items that cannot be delivered.
The Reserve Bank of India effective 1st Aug, 2010 require all banks to put in place
a System of providing additional authentication/validation based on the information
not visible on the credit/debit card for all online transactions. This would shield
users from credit/debit card fraud. This new technology is known as Verified by
Visa (VBV) or MasterCard Secure Code (MSC).
VBV or MSC are new services that will let you use a personal password with your
Credit/Debit Card, giving you added assurance that only you can use them to make
purchases over the Internet. The process is simple to use and secure.
Each bank has its own process for VBV/MSC registration
1. Go to your bank's website.
2. Register your card for VBV or MSC.
3. When you register for Verified by Visa, you may be asked to create a Personal
When you pay online, always look for this Personal Message to ensure that your bank
is authenticating you.
4. The bank will issue the password to you
Verified by Visa provides you with a password to protect your online transactions,
just like you use your PIN at an ATM. Here are the steps:
1. Select the goods or services you want from an online store and proceed to the
2. Enter your Card number and the online store will connect with your Bank to check
whether your Card is secured with VBV/MSC.
3. The Bank initiates a Verified by Visa pop-up window on your computer screen that
includes your Personal Message.
4. Look for and confirm your Personal Message, then enter your password. Your bank
will then confirm your identity to the merchant.
5. Your payment is authorized and your order is placed. It's that simple!
We use the latest in encryption technology, including 128 bit SSL encryption to
ensure that any sensitive information that is sent by you to us via the Internet
is protected from unauthorized interception.
In the event of unsuccessful credit card payment processes, or if the systems hang
during the process, please contact our customer service on:
(91)22 61325050 from 9am to 9pm (Indian Standard Time)
Transactions are generally declined for your security. Be sure the billing address
and phone number match your credit card statement and the account number, card type,
expiration date, and CCV number are entered online as they appear on the card. If
you still experience problems, please contact your credit card hotline.
ShopYourWorld is a shopping revolution that provides the Indian consumer with an unparalleled international online shopping experience. By offering a wide range of branded products and sharing useful reviews, ShopYourWorld keeps the Indian consumer up-to-date!
You can experience shopping online from US for brands such as Samsung, Sony, Nokia, Vuze, Archos, HTC, Amazon, Acer, Dell, Canon, Toshiba, Asus, Onkyo, Apple, ASUS, HP, LG, Linksys, Logitech, Panasonic, SanDisk, Casio, Epson, Fuji, Hitachi, Kenwood, Marantz, Mitsubishi, Olympus, Pentax, Pioneer, Sharp, Yamaha, Denon, BenQ, Transcend, D-Link, Cisco, Philips, Bose, Lenovo, Alienware and many more. You can now purchase products like Books, Mobile Phone Accessories, Laptops, Computers, Television, Tablet PCs and MP3 Players, to Home Appliances, Accessories and others, that are available only in the US, in India, through shopyourworld.com.